A Dysfunctional Workshop on Dysfunctional Facilitation

15 November 2024 Friday
9:00am to 5:00pm
Orchid Country Club, Singapore.

Session Description

Come and experience dysfunction firsthand in this action learning lab focused on the critical criteria for facilitating meetings based on INIFAC’s Certified Master Facilitator® CMF® competencies. You will learn what not to do to support the achievement of meeting outcomes, keep participants engaged, and reduce group dysfunction. In this session, CMFs® share their facilitation experience, the good, the bad, and the ugly. As an active participant, you will not only experience the pain of dysfunctional facilitation, you will have the opportunity to create improvements to the facilitation process as the session evolves.

Learning Objectives/Outcome:

(The participant, upon finishing the workshop, will be able to:)

Understand how the apply the CMF® competencies for creating functional sessions.
Recognize facilitation pitfalls and understand how to avoid being dysfunctional.
Learn effective facilitation methods for opening and closing a session.
Learn techniques for gaining effective participant feedback.
Gain knowledge on successful approaches to co-facilitation.

Session Content Outline:

Introduction To the Program:

CMF® competencies.
Facilitators’ and participants’ roles during this session.

Opening a Facilitation Session:

Role Play Activity: demonstrating misuse of ground rules, low energy, weak agenda, hard starts, lack of role of definition, and poor relationship development.
Debrief the session and create and record functional alternatives.
Role Play Activity: demonstrate how a functional session would be run based on suggestions made.

Communication:

Role Play Activity: demonstrating poor listening, processing information slowly, and not isolating critical points in a discussion. Showing poor use of asking questions and delivering instructions that are not accurate, clear, and concise.
Debrief the session and create and record functional alternatives.
Role Play Activity: demonstrate how a functional session would be run based on suggestions made.

Engagement:

Role Play Activity: demonstrating poor use of the space, inappropriate use of group processes, poorly managed conflict, breaking down trust, and poor communication techniques.
Debrief the session and create and record functional alternatives.
Role Play Activity: demonstrate how a functional session would be run based on suggestions made.

Consistency:

Role Play Activity: demonstrating poor process methods, misuse of consensus, inability to synthesize information from the group, failure to ensure the group takes accountability for the work that they have done, and ineffective closings. This area will also include not creating and maintaining a productive and safe environment.
Debrief the session and create and record functional alternatives.
Role Play Activity: demonstrate how a functional session would be run based on suggestions made.

Session Close:

ORID method

What information stood out for you today?
What was the high point of this session?
What was said during this meeting that you particularly appreciated?
How will you apply what you have learned today in your facilitation work?
What follow-up would help you apply what you’ve learned?

This workshop will be facilitated by the Chair Emeritus of the International Institute for Facilitation.

Eileen Dowse Ph.D. is a recognized global leadership consultant and organizational psychologist specializing in organizational health and effectiveness through education, consulting, facilitation and executive coaching. She has extensive practical experience in the field of global communications, global leadership and cultural competency development. throughout North America, Europe, Australia, Africa, and Asia.

Eileen fosters productive relationships for organizations and strengthens employee commitment to ensure greater levels of collective impact. As a recognized professional speaker, corporate educator, executive coach, and award-winning author of “The Naked Manager, How to build open relationships at work”, her programs are thought-provoking, results-oriented, entertaining, and inspirational. She has also written, “The Agile Business Leader, The Four Roles of Successful Leaders” (translated into Chinese) and “Where Noah Went Wrong, seven sink or swim lessons for leaders.” All of her books focus on being responsive, adaptive, and inclusive in an era filled with confusion, contradictions, and corruption.

Clients seek out Eileen because she has mastered the art of identifying the root of organizational issues and has implemented strategies that allow leaders, teams, and entire organizations to become more effective.

Eileen is widely regarded as one of the thought leaders in international facilitation, as well as being a co-founder and Chair Emeritus of the International Institute for Facilitation.