
Linette Heng’s Post
Transforming an Organization by Listening to your People through Focus Group Discussions

I wish I’d known this sooner.
Lack of meeting outcomes? Silence when you ask a question? If these sound familiar, then facilitation could be your missing link too.
Last week, I completed a transformative facilitation course by Facilitators Network Singapore (Official) (FNS) run by master facilitators Janice Lua and Prabu Naidu. While diving deep into techniques for enhancing meeting effectiveness and enabling organizational development through collective team inputs, I realized this is the skill I’ve been missing throughout my career.
Loved how Pam bought learning through a creative mode – Loved how co-fellow travellers paused to share and listen stories in a process I believe in.
Natasha Dalmia
We enjoyed the facilitation course and Paul’s training/ guidance in using the different facilitation tools. It was an enriching workshop with many takeaways. Thanks to Paul.
Tina Chua
We could inject fun & interactivity into the driest/boring topic.
Tina Jessamiene Goh
Extremely useful well thought out and organized.
Ajith Aiyar
I have gained tools, skills sets that I can use & apply in my course of work. I have especially learnt the fine lines between all topics of ‘facilitating’ & it has helped me make more informed decision on my path. The constructive feedback given by the facilitators and the rest have truly led me down a road of self awareness. I have a new found respect for my facilitators through this session! I have a new idea on the concept of it & its applications. I AM MUCH MORE INSPIRED NOW TO PURSUE THIS JOURNEY FURTHER! It is by far one of the most eye-opening and self-reflecting workshops I have ever attended. It’s worth every minute & cents spent.
Cassandra Gayle Anthonisz
Thanks Paul and everyone for a meaningful workshop…fantastic to have met new friends and to catch up with familiar people again. Keep the facilitation fire burning!
Mike P A Tan
As Henry Ford said, “Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young. The greatest thing in life is to keep your mind young.” And that one day, I never felt younger! I sincerely enjoyed the teamwork and the openness to share and make facilitation better than ever.
Regina Chua
The real-life sharing was very useful. It’s a very safe environment to try new ways of facilitation.
Chang Hui Chang
I value more of the content neutrality as a base for successful facilitator. I am more knowledgeable about the value facilitators can add to any kind of business. I believe the group homogeniety have helped create a safe learning environment. There was no show off or free riding.
Ashraf Osman
Thanks Paul for sharing your great ideas and constructive viewpoint. I certainly came in to the class with a jolt and i will certainly create a bang for my participants in future. Oh, that’s just a week from now!
Reg Chua
Useful to review my work as a service element. I am planning to talk to my colleagues about this!
M Bala
Got the SPOT book today. Thank you. It probably arrived much earlier as I only got in today. Flipping through the book and I’m having very positive vibes about it. The debriefing techniques…3-2-1 and 4R are pretty cool. Already it is building up my facilitation repertoirre. I glanced through and noted many useful and practical tips! Congrats, indeed a job well done, both of you. Thank you.
Mohd Ramzah Singgun
This workshop is catered for everybody as in our daily life, we did do some facilitation just that we did not realise it.
Yang Kai Lin
Received your SPOT on Facilitation book. Have been reading it since I opened my letter box at 6pm. But can’t stop. This is captivating. Million thanks!
Lim Kuan Yeow
Yes. Worth my Saturday time investment
Ong Teong Wan
Becoming aware of possibilities – within myself (learning context). Changed tremendously. I feel that with the given tools, facilitation is POWERFUL!
Chang Kai (PA)
The practice has really given me confidence to experiment with the tools and try them in real-life situations with a confidence of success. Content delivery was very good. Facilitative trainer was very entertaining and credible. And open too. Practice session were alot of fun. Duration of 3 days is just nice for a foundational course. Courseworks were excellent. It’s a solid foundational course in terms of content and practice. You will, at work, come away with the ability to design + facilitate a short workshop effectively.
Timothy Nga
Very useful. Interesting, insightful and interactive. Well done! It was a good ‘facilitation’ session. Everyone had a chance to speak in a fun supportive environment. So the level of learning was high.
Savitri Iyer
Yes! Excellent presentation
James Das
I have learnt how facilitators can be effective in engaging and inducing responses from participant. The level of interaction and feedback amongst the participant.